FAQs

Frequently Asked Questions

Call or Visit ER of Texas Emergency Room – Open 24 Hours!

Our full-service ER is available 24/7 for emergency treatment without waiting in line.

At ER of Texas, the fastest growing emergency rooms in near your locations. Our goal is to gives you peace of mind when you or a family member has a medical emergency. Our emergency rooms are nearby, and open 24/7. Our board- certified ER doctors treat adults and children and we have ambulance service available if you cannot drive. Call one of our emergency rooms for more information.

Frequently Asked Questions


What is a free-standing Emergency Room?

As of September 2010, the State of Texas requires that all free-standing emergency rooms have a license to operate. A licensed, free-standing emergency room is a facility that is opened to the public 24 hours a day, 365 days a year for the treatment of major and minor emergent medical conditions. The free-standing emergency room must be staffed with experienced emergency medicine physicians onsite 24 hours a day and registered nurses (RN). Additionally, a licensed, free-standing emergency room has the same diagnostic equipment that a hospital-based ER does. In other words, when you visit a licensed, free-standing emergency room, you’ll receive all the same care and services that you would at a traditional hospital-based emergency room, the facility just isn’t located on a hospital campus.

How are free-standing ERs different from emergency care centers?

Although both emergency care centers and free-standing emergency rooms are designed to provide medical care, emergency care centers are more geared to providing non-emergency medical care, while a free-standing emergency room is geared toward providing the same level of emergency care as a local hospital-based emergency room.

What is an Emergency Room versus an Urgent Care?

An urgent care typically treats non-life threatening conditions, some of which include common colds, flu, strep throat, lacerations and more.

An emergency room treats conditions in need of immediate attention, some of which include chest pain, abdominal pain, dehydration, complex fractures, and much more

Why are hospital emergency rooms crowded?

There are various factors that contribute to hospital emergency rooms crowded wait rooms and extended wait times, which include: a shortage of medical specialists and professionals, patients using emergency rooms to receive non-emergency medical care, shortage of inpatient beds and even our increasing population as a country. At ER of Texas emergency rooms, you can call us and book an appointment and skip the long waits and big crowds.

What are the average wait times of ER of Texas Emergency Room locations?

Mostly No Wait or Less than 10 minutes.

What is in-network vs out-of-network?

In-network means we have a contract with your insurance company and have agreed on what the rates for any service provided to you will be. Out of network means that we do not have a contract with your insurance company in setting the rates, but as a company policy we have agreed to only bill you what the in-network allowed rates are. In the emergency room, state law dictates that all patients have to be treated as if they are in-network, regardless of the in or out of network status deemed by your insurance company.

When should I visit a licensed, free-standing emergency room?

As a licensed, free-standing emergency room, ER of Texas is different than an urgent care facility. As a rule of thumb, you could consider an urgent care center as a regular doctors office with extended hours. If you have a medical condition that requires immediate attention, whether it’s minor or major, you can go to an emergency room. When you make the decision about what ER to visit, keep in mind that the national average wait time for hospital-based emergency rooms is fifty-five minutes*. As a licensed, free-standing emergency room, ER of Texas is capable of treating all the same conditions as a hospital-based emergency room, and the average wait time at our facilities is less than 20 minutes.

Examples of medical conditions we treat:

EMERGENCY COVID-19 EVALUATION SITE - All ER of Texas Emergency Center locations can perform COVID-19 emergency evaluations. We conduct rapid 15-minute Antigen Test, Molecular (PCR) Test, and Antibody Test for COVID-19 at all our facilities. We are open 24/7/365.

Is ER of Texas Emergency Center open 24 hours?

Yes all of our emergency rooms are open 24 hours, 7 days a week, in Highland Village, Little Elm, Frisco, Hurst, Colleyville, Texoma, Hillcrest, Uptown, and Mansfield, TX and surrounding communities. Never a Wait.

Will I see a Physician or a Physician’s Assistant?

When you visit ER of Texas Emergency Center ER, you can be sure that you will only be seen and treated by highly trained, board-certified, experienced emergency care physicians. Our doctors will take their time to discuss your health problems and answer any questions you may have pertaining to your treatment options. You will never be rushed at our ER locations!

Do I need an appointment to visit an emergency room?

No you do not. There is no need to make an appointment to seek treatment from our ER team. We offer treatment to patients every hour of the day and night, and we are even open on weekends and holidays. Furthermore, any necessary testing is done promptly onsite. The only time you may need to make an appointment is when an outpatient imaging is required. However, we do offer the option of scheduling your appointment in advance to eliminate wait times completely.

Do I need insurance to be treated at ER of Texas Emergency Center?

No you do not need insurance to be treated at ER of Texas Emergency Center. We bill most insurance* plans but we also accept self-pay patients.

Does ER of Texas Emergency Center treat children and infants?

Yes. Our freestanding emergency rooms are equipped to provide emergency care to people of any age including children and infants. We know that children often become frightened in emergency situations, and our staff and physicians are trained to provide personalized care services to children and alleviate their fears.

What happens during an emergency room visit?

During an emergency room visit, you will be triaged to determine the severity of your condition. You will then be evaluated by a doctor or other medical professional who will assess your symptoms, order any necessary tests or imaging, and provide treatment.

What kind of tests or treatments can I expect to receive in the emergency room?

The tests and treatments you receive will depend on the nature and severity of your condition. Common tests and treatments include blood tests, X-rays, CT scans, medication administration, and wound care.

How long will my emergency room visit take?

The length of your emergency room visit can vary widely depending on the severity of your condition, the number of patients in the ER, and the tests and treatments you require. Some visits may take just a few hours, while others may require an overnight stay or longer. ER of Texas has 9 facilities spread across the DFW area with average wait times of less than 10 mins.

Will I need to be hospitalized after my emergency room visit?

Whether or not you are hospitalized after your emergency room visit will depend on the severity of your condition and the treatment you require. If you need ongoing medical care or observation, you may be admitted to the hospital.

How do I pay for my emergency room visit?

The cost of an emergency room visit can vary widely depending on the severity of your condition, the tests and treatments you receive, and your insurance coverage. If you have insurance, your plan will likely cover a portion of the cost. If you do not have insurance, you may be responsible for paying the full cost of the visit.

Can I request a copy of my medical records from my emergency room visit?

Yes, you can request a copy of your medical records from your emergency room visit. Contact the emergency room's medical records department to request a copy.

What should I do if I have questions or concerns after my emergency room visit?

If you have questions or concerns after your emergency room visit, contact emergency room or the emergency center's patient advocate office. They can help you understand your medical condition, explain any test results, and address any concerns you may have.

Will I be admitted to the hospital after my emergency room visit?

Whether or not you are admitted to the hospital after your emergency room visit will depend on the severity of your condition and the treatment you require. If you need ongoing medical care or observation, you may be admitted to the hospital.

What if I don't speak English?

Emergency Rooms are required to provide interpreter services for patients who do not speak English. If you need an interpreter, let the hospital staff know and they will arrange for one to be present during your visit.

What should I bring to the emergency room?

It is helpful to bring any relevant medical records or information, such as a list of medications you are taking, allergies, and past medical history. If you have insurance, bring your insurance card and photo ID.

Can I bring a friend or family member with me to the emergency room?

Yes, you are allowed to bring a friend or family member with you to the emergency room. They may be able to provide support and help communicate important information to the medical staff.

Will I be treated without insurance?

Yes, you will receive medical treatment in the emergency room regardless of whether you have insurance or not. However, you will be responsible for paying for the medical services you receive.

How is ER of Texas Emergency Center different from traditional hospital emergency rooms?

Just like traditional hospital emergency rooms, we offer emergency services every hour of the day and night. However, unlike regular ERs where you often have to wait hours to obtain treatment, there are no long waiting times when you visit us. In fact, our facility boasts waiting times of only 10 minutes or less!

If you need emergency medical attention, please call us at a location near you or contact 911.

How long is the wait in your emergency room?

Typically, your wait time to see a board-certified physician at ER of Texas Emergency Center is 10 minutes or less. Also, you will always be seen by a board-certified physician, not a Physician Assistant.

What if I need to stay overnight in the emergency room or hospital?

If your illness or injury requires you to stay in the emergency room overnight for observation, we are able to take care of you. Our trained staff can also quickly and easily transfer you to a top-quality local hospital if that becomes necessary. We will handle all of the necessary arrangements to transfer you to a hospital of your choice with as little stress as possible.

What if I have questions about my Bill?

If you have questions concerning your medical bills or insurance claims, simply give us a call, and we will do everything we can to answer any inquiries you may have. You can reach the ER location easily. We look forward to serving you!

What really is a freestanding emergency room?

Basically, a freestanding emergency room is an emergency center that provides emergency care services, emergency medications, laboratory services, CT scans and x-rays in a facility that is not part of a hospital. The staff in freestanding emergency rooms is board-certified and fully trained in emergency care.

Is ER of Texas Emergency Center more expensive than a traditional emergency room?

Our emergency room charges are typically the same as other freestanding or traditional emergency rooms. However, you need to be aware that most insurance plans have separate co-pay structures for visits to emergency rooms, and fees may be higher than those associated with urgent care visits or visits to a doctor’s office.

What do I need to bring with me when visiting the emergency room (ER)?

When you visit our emergency room, make sure you bring your driver’s license or photo ID and a method of payment such as your insurance card. If time allows, other things you will want to bring with you include a list of any medications you are taking, a list of medical conditions you suffer from, the name of your physician (primary care physician or specialist) and a list of any locations you have traveled to recently.

Does ER of Texas Emergency Center provide everything a hospital emergency room can?

Yes. ER of Texas Emergency Center is able to provide all of the same care and treatment that a hospital emergency room can. However, we can provide care much quicker and with more personalized attention. We have an in-house laboratory that is capable of performing everything from routine analysis to complicated testing. We also have a state-of-the-art imaging center that uses modern machinery including x-rays, ultrasounds, and CT scans.

A freestanding emergency department is not an emergency room?

Freestanding emergency departments are licensed by the state to provide the same level of 24 hr emergency care as any emergency room based in a hospital. Just like a hospital, a freestanding emergency department is staffed by emergency trained physicians, emergency trained nurses and technicians. We provide complex laboratory and advanced imaging ( CT Scanner, Ultrasound, X-ray). A freestanding emergency department is equipped to treat high and low acuity illnesses: heart attacks, broken bones, lacerations, strokes, influenza, pneumonia, sprains and bruises.

Unlike hospital based emergency departments, freestanding emergency departments do not have long wait times, busy staff and uncomfortable waiting rooms. The average wait time to see a board certified physician at a freestanding emergency department is approximately 10 minutes.

What is a medical emergency?

A medical emergency is defined as a situation in which the patient feels that their symptoms are severe enough to do them harm. This is known as a “prudent layperson’s standard”. In short, if you are concerned about the severity of your symptoms, you should see a physician. ER of Texas Emergency Center physicians are available 24/7.

A freestanding emergency department “price gouges” patients?

Freestanding emergency departments charge the same fees or less than a full service hospital!!!

How is ER of Texas Emergency Center different than “Urgent Care?”

Urgent care centers are much like doctor’s offices with the exception that they offer extended hours. Additionally, urgent care centers are typically staffed with nurses or doctors who may not be trained in emergency care treatment. Our freestanding emergency centers, on the other hand, are staffed with board-certified emergency room doctors who can handle any type of emergency including ones that are life-threatening.

How do I know if ER of Texas Emergency Center accepts my insurance?

We bill most insurance* plans. You can always call or visit any of our emergency rooms for more information.

How does ER of Texas Emergency Center handle patients without insurance?

When you visit any of our emergency rooms, one of our doctors will give you a medical screening. If the screening determines that you are experiencing a life-threatening emergency, we will treat you. However, if the screening determines that your condition can be treated in a non-emergency setting and you do not have insurance, you will either be given a referral or the option to self-pay.

What if my insurance company is refusing to pay for my emergency care?

In the event your health insurance provider refuses to pay for your emergency care, we recommend filing a grievance with the Texas Department of Insurance. Per Texas state law, insurance providers are required to reimburse patients for emergency care.

What if my health condition requires an overnight hospital stay?

In the event your health condition requires an overnight hospital stay, ER of Texas would be happy to arrange a transfer to the most appropriate local hospital that can provide the emergency care you need.

Do you provide emergency care for adults and children?

We do, at ER of Texas we are proud to provide immediate emergency care for patients of all ages, from infants to the elderly. Regardless of you and your family’s medical needs, ER of Texas emergency rooms are here across the DFW area to help 24 hours a day.

Do you accept Medicare or Medicaid?

Unfortunately, we are unable to accept any type of Government insurance as we are not affiliated with any hospital. This includes Medicare, Medicaid, CHIP and Tri-Care.

Did you know ER of Texas Mansfield accepts Medicare?

At ER of Texas Mansfield accepts Medicare for Seniors. We love serving our local Seniors for all their healthcare needs.

How Much Does a Visit Cost?

As an Emergency Room, we bill your Emergency Room benefits on your insurance plan. The amount you’ll be responsible for when you arrive will be the co-pay amount for an ER visit, based on your insurance plan. This amount can usually be found on your insurance card.

What is “Self-Pay?”

If you do not have insurance and wish to be treated by a doctors at an emergency room such as ER of Texas Emergency Center, you will be given the option to self-pay. If you choose this option, you can pay your bill using cash, credit card or check.

Insurance & Billing FAQs

ER of Texas - Emergency Center

Our Emergency Centers can treat a wide range of minor and major medical emergencies for adults and children.

All of our facilities include:

  • Board Certified Physicians
  • Bills Most Insurance*
  • Open 365 Days a Year - 24 Hours a Day - 7 Days a Week
  • Average Wait Times of Less than 10min
  • Treatment of Adults, Children, and Infants
  • On-Site Testing Laboratory
  • On-Site CT Scan and Ultrasound
  • Emergency COVID-19 Evaluation Available

*Please call our facility for billing information regarding your insurance coverage.

24-hour Emergency Room Services are available at ER of Texas, our board certified physicians and experienced team will quickly care for you and your families emergency needs in our state-of-the-art emergency care centers. Get Directions

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